This impulse session will be conducted in English.
Who should attend?
Top & Senior Managers (A/L1-L3) who want to align and focus their organizational activities
What you learn?
This introductory 2,5 hour virtual session is the starting point of a learning journey. It focusses on debunking the great myths that cause so many customer centricity initiatives to fail and prevent companies to transform to customer centric organizations. It gives a clear overview of the real issues and provides concrete and practical insight on how to overcome those. Subsequently and optional, you can pick and choose various themes for more in-dept sessions: either with your peer leaders from thyssenkrupp or with your team and only a few other teams from businesses with similar challenges. Organized in various workshops and labs, topics and challenges covered will be “Digital innovation (How to manage innovation for customer centric outcomes)”, “Customer experience management (How to develop a customer centric operation”) and “Organization design (How to structure an organization for a customer centric operation)”.
How you learn?
In this virtual MS Teams Session you will focus on debunking the great myths that cause so many customer centricity initiatives.
Acquire key capabilities to create impact and to accelerate your customer-orientation on a business, organizational and technological level.
How to register
Click here to register in we.learn - the thyssenkrupp learning platform.
Building the Customer Centric Organization (A/L1-3) (Virtual)
Date & location
Virtual, 1 module á 2,5 hours
- August 4, 2021