Program language
This program will be conducted in German.
 
Who should attend
All employees who wish to solve their conflicts actively and constructively and who want to resolve and avoid stressful situations.
 
What you learn
In this program, you will learn to recognize, analyze and constructively solve conflicts. We will look into the psychological causes and dynamics that lead to escalations. You will learn how to avoid typical conflict pitfalls and how to overcome inconvenient roles and patterns to actively get back into the driver’s seat of the situation. You will be aware of your own conflict style and you can identify the style of your conflict partners. You can involve your conflict partners in conflict management processes and use suitable methods to conduct conflict discussions in an appreciative and solution-oriented manner and to moderate them in a de-escalating manner.
 
How you learn
You will deal with case studies as well as with your own conflict cases, conducting conflict discussions, acting as a conflict moderator and consulting with your peers within cooperative case consulting. You will practice and get valuable input and advice for your current conflict situations.
 
Self-Assessment:
Prior to the course a self-assessment will give you an insight into your personal conflict style to identify your learning fields to allow a focus on these within the program. You will further get the chance to send in an own conflict example, that can be worked on within the program.
 
Your benefits
In future, you will
	
detect and categorize conflicts
	
de-escalate conflicts
	
be aware of your own conflict style and identify the style of others
	
understand psychological causes, dynamics and patterns
	
consciously perceive and shape your own role in the conflict
	
prevent conflicts by the use of constructive feedback
	
apply appropriate conflict solving methods and communication techniques
 
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