This program can be conducted in English as well as in German.
Who should attend
All employees of thyssenkrupp who are interested in learning more about the field of customer centricity.
What you learn
If you don't acquire and retain customers, you won't survive. And from this simple statement, you can derive the importance of being customer-centric as an entity. An organization that forgets about customers is destined to fail. They'll build the wrong products, invest in the wrong resources, and lose goodwill with customers. From the multitude of available content around the topic of customer centricity and its trends & opportunities , tk Academy has now collected and curated some relevant & interesting content and would now like to make it available to all tk employees.
How you learn
Organized in 3 categories (“Read, Watch, Listen”) you’ll find links to online articles, videos, podcasts or white papers etc.
- Own a repository of various contents that convey basic knowledge around customer centricity with specific relevance for thyssenkrupp
- Lay the foundations and start thought process of opportunities of customer centricity for your own business
- Better understand drivers of change and the paradigms customer centricity
How to register
Content Collection: Introduction to customer centricity - available in Q1 2021
Date & location
free of charge