Driving Performance through Customer Value

 

Program Language

This program will be conducted in English.

 

Who should attend

Executive & Senior Managers (L2/L3) who want to foster a culture of top performance in their area of responsibility. 

 

What you learn

This interactive and highly practical program has one paramount aim: to enable you to foster a culture of top performance in your area of responsibility. As a result of this program you will have unearthed the truly essential needs of those stakeholders that are core to your work. Together with your team you will use these needs to flesh out your core value proposition and practice how you can empower your team to create performance improvements autonomously and continuously.

 

How you learn
Through the formulation of needs hypotheses, process observations at the customer and subsequent customer interviews, you will identify potential ways to increase the value of your products and services for the customer. In the multi-modular program, you will combine theory and practice, joint learning and individual application of what you have learned, right up to the concrete implementation atone of your customers as part of the “Personal Challenge”.

 

Your benefits

  •  Understand how customer orientation and customer value generation can be operationalized
  • Development of valuable insights into customer value-oriented management
  •  Empowering your employees to identify and meet customer needs

 

How to register

*Please click "register in we.learn" and mark your interest via clickling the "request a class" button.

Driving Performance through Customer Value

  • Duration

    2 modules, 6 days in total plus coaching sessions

  • Date & location

    If you are interested in this program, please contact us or mark your interest in we.learn*.

  • Investment

    4,800 € (plus travel and accommodation)

  • Participants

    22 participants

  • Your contact

    Burcin Ugurlu

    burcin.ugurlu@thyssenkrupp.com