Program Language
This program will be conducted in German or English.
Who Should Attend
Project Manager of all project types, Sales Manager, Contract Manager, Claims Manager, Site Manager, Construction Manager, etc.
What You Learn
In this two-day training program, you will learn how to successfully manage conflicts in projects. You will learn how to analyze the causes and effects of conflicts, apply conflict resolution strategies and use conflicts constructively. You will acquire practical skills in dealing with difficult situations and people that you can apply in your day-to-day project work. You will learn more about the dynamics of conflicts and important psychosocial principles in social conflicts. You will learn about the escalation stages according to F. Glasl and how you can use them to assess, defuse and resolve conflicts.
How You Learn
The training is based on theoretical input and many practical exercises on methods and models of crisis prevention and conflict management. You will work in small groups on various aspects of the conflict management phases, such as stakeholder analysis, communication planning, negotiation techniques and feedback. In a case study, you will gain further practical experience of interventions in conflicts. You will receive individual feedback from an experienced trainer who will help you to recognize and improve your strengths and weaknesses.
Your Benefits