Focus 5 Impulse Session: Turn Customer Needs Into Profits

Program Language
This session will be conducted in English.

Who Should Attend
All leaders, who want to understand the topic of Focus 5 and in particular strategies and the latest trends in customer relationships in more detail.

What You Learn
You will get to know the idea of Focus 5 and the enabler Turning customer needs into profit. You will get valuable insights into todays latest strategies how to understand customer needs and how to act with customers on eye-level. We will hear how innovation and partnerships will help a company to monetize the customer relationship further and build trust.

How You Learn
Virtual classroom session with experts on Focus 5 and its impact on your organization. You will have the chance to interactivly participate and discuss with your peers.

Your Benefits

• First hand insights into Focus 5 and customer management
• Overview on helpful tools and practices
• First deep dives on selected practices