Communication

In this virtual program you will get security in the use of MS Teams and improve your facilitator skills. You learn how to use MS Teams functions such as chat, webcam and breakout rooms in a new way that makes MS Teams meetings much more effective. You get concrete ideas how to increase participants‘ attention by using different interactive elements. You get tips and tricks how to efficiently structure and organize your MS Teams meetings.

In any profession, making a good presentation is the be-all and end-all. Successful presentations require much more than colorful PowerPoint charts. Bad presentations and speeches are lost time and wasted opportunities.  Together with your trainer, you will work out what you need to do to spark the audience: How do I prepare properly? How do I practice a presentation? How do I make a good first impression? How do I place my message effectively? How do I convince – indeed, how do I inspire – my audience? 

To achieve the desired success on both sides in a feedback discussion, tact alone is not enough. Learn practical tools and strategies for giving and receiving effective and targeted feedback.

Negotiations are not always easy and smooth, let alone conflict-free. A successful negotiator is not only expected to have the right strategy and arguments at hand, but also to be competent in negotiation psychology, to have an instinct for complex interrelationships and a confident, convincing performance. In this program you will acquire extensive knowledge and tools for the correct handling of the most diverse difficult negotiation situations and behavioral patterns of negotiation partners. At the same time you sharpen the perception of your own typical behavioral patterns in a negotiation, recognize the added value of team negotiations (but also their risks), and know how to apply specific tools and tactics in a negotiation. A further topic is negotiation at a distance, which has gained importance especially due to the Covid-19 pandemic: How can I build up empathy with my negotiation partner despite distance, how do I deal with stress caused by the new digital medias and what are the Do's & Don’ts of digital negotiations?

When a project hits a barrier, it can take an entire team into crisis mode. This program prepares you effectively on the one hand to realize the early warning signals of an arising crisis and how to prevent crisis. On the other hand it prepares you how to successfully deal with stakeholders and team members in case of project crisis. You gain a rich set of strategies and techniques for prevention, mastering and intervention of a project crisis.

Virtual and hybrid meetings are here to stay. While communication maturity and conflict management capabilities are an essential success factor for leaders in general, challenges around difficult conversations and interpersonal tensions are amplified in the hybrid space. This program supports you in handling these situations with confidence: - How do I lead critical conversations successfully, particularly in hybrid settings? - How do I embrace tensions as a creative force and achieve mastery in conflict resolution? - How can I create frame conditions for effective virtual and hybrid meetings?

The current changes regarding thyssenkrupp’s structure and business performance pose even more communication challenges on you as our top leaders. This program broadens your view on communication as a key leadership task: - How do I create inspiration, followership and motivation among others? - How do I strategically address others not only with the right message at the right time, but also with the right format to spark engagement, dialogue and honest openness? - How can I prioritize messages and express them with clarity while finding the right balance between what can and should be shared with others?

In this program you will learn to recognize conflicts at an early stage, to analyze them and to deal with them constructively. You will learn what the psychological background is for escalating conflicts, which conflict traps you can fall into and how to leave typical roles and patterns in order to be able to shape conflict situations in a solution-oriented way again. You know your own conflict style and can identify that of conflict partners. You will be able to involve your conflict partners in conflict management and use suitable methods to conduct conflict discussions in an appreciative and solution-oriented manner and to moderate them in a de-escalating manner.

Project Managers and their core teams often work under extreme pressure. They have to collaborate in a highly dynamic environment, challenged by many unforeseen situations every day. In this training you will experiment and learn how to work and make decisions as a high performing team under highest pressure.

You will practice how to strategically address others not only with the right message at the right time, but also with the right format to spark engagement, dialogue and honest openness. This program supports you to present your ideas clearly and confidently in a way that supports your personality.

You apply structuring skills and pyramidal communication in order to better communicate your concerns in meetings and presentations “to the point”. In this so-called pyramidal communication, the core message is at the beginning of your verbal or written communication, to be subsequently explained in a logical manner with the "best" numbers, data and facts – ideal for your internal decision templates or external customer presentations.

Professional moderation helps in meetings and workshops, despite the different expectations of the participants, not to lose the red thread and to move forward together. The commitment of the participants grows when goals are clearly defined and results can be recorded and reviewed. In this program, you will learn techniques and methods to gain even more confidence in your moderation role. With the learned facilitation techniques, you will be able to lead information, planning, or decision-making processes in groups. Your goal-oriented facilitation will produce sustainable results and the participants will work effectively. You create an open communication atmosphere, ensure understanding among the participants and contribute to the clarification of conflicts.

Strengthen your inner attitude and express yourself with a strong voice You will get to know your voice inside and out, learn to use it in a targeted way and be able to act and speak confidently in different professional situations. You will consolidate your inner strengths and combine them authentically with your external expression. This will help you gain presence and assertiveness!

You will learn the basics of persuasion, appreciation and receiver-oriented language in personal communication. You will work on techniques for leading discussions and you will explore how to remain authoritative and calm, even in difficult situations. You can distinguish different types of communication-preferences and know how to address them in an appropriate way. You will recognize the impact of your own behavior on others and strengthen your persuasive power.

You will be able to use the most important argumentation techniques confidently and to convince your interlocutor of your concerns even in the face of resistance. You know the decisive factors of personal assertiveness. This will enable you to steer conversations confidently and to assert your own point of view. You know the meaning of status games and can vary your behavior according to the situation. You have a tool at hand with which you can view and influence every day and professional interactions from a completely new perspective. You know how to defuse tense, difficult situations, speak plainly and embody positive authority in a credible way.

Every day, we conduct countless negotiations, consciously or unconsciously, both in private and in business, in order to achieve concrete goals. Negotiating is therefore one of the most urgent management skills of today's business and the key to business success. During this program, you will acquire basic negotiation skills that will enable you to professionally prepare and effectively conduct negotiations in your daily business. You will get an aggregated overview of the most important basics of a negotiation and gain insights into different techniques that can be applied in different negotiation situations.

A personality captivates others, convinces and inspires. It is above all their authenticity, their clarity and inner strength that reaches and radiates to others. It convinces not only professionally, but also humanly, and this is also of great importance in working life. How convincing do you appear to others? How do you see yourself? How do others perceive you?   Do your self-image and the image of others match? How confidently do you act in difficult moments of conversation? These and other exciting questions will be explored in the practical seminar. Learn to assess yourself better through self-reflection, constructive feedback on your personality and in-depth exercises. You will gain credibility, charisma and persuasiveness. In addition, you will learn how to remain confident even in critical situations and how to clearly distinguish yourself. There will be shown ways of using witty repartee to bring conversations to a factual level, thus preventing the occurrence of verbal duels in the first place. You will receive a toolbox for successful criticism and appreciative communication.

In this virtual program for advanced MS Teams users, you will learn methods, tools and techniques for successful collaboration in virtual MS Teams meetings. Efficient collaboration via MS Teams is becoming increasingly important in today's virtual and hybrid working world. Away from pure "front-line meetings", towards the joint development of results. Here you will get concrete application ideas of how to use the MS Teams group rooms, learn about apps such as Forms and Planner, the functionalities of the whiteboard as well as the joint editing of documents in your MS Teams channels. In addition, you will receive practical examples and interaction methods to foster social exchange. Increase your team spirit and thus the willingness to actively engage in virtual collaboration.

You will learn how to use your body and voice to manage yourself, situations and the contact with others in an appreciative way. You will appear calm and powerful, even in emotionally tricky situations.

In this program you will discover and develop your personal rhetorical potential. You will learn step by step the tools for effective performances. Proven exercises and detailed feedback support you on this path. You will experience and improve your personal impact on the audience. Your awareness of an understandable and powerful speech and voice will be reawakened. In this way, you will succeed, for example, in getting messages to the point and speaking fluently, without ""uhs"". Supplemented by the variety of expression possibilities by means of body language, you will manage to carry your audience along from the beginning to the end of your performance. Professional preparation and follow-up will help you to constantly improve your performances.